Decision details

2018-19 Q4 Performance Report

Decision Maker: Cabinet

Decision status: For Determination

Is Key decision?: No

Is subject to call in?: Yes

Decision:

Cabinet noted the report and observed as follows:

 

·         There would be value in benchmarking performance of the Contact Centre with that of similar functions at other Councils, and in securing better sucession planning

·         There needed to be a tightening up of the process for paying invoices

·         Names within the In-flight tracker should be updated, and possibly replaced with job titles or service responsibilities

Report author: Kevin Ledger

Publication date: 05/06/2019

Date of decision: 05/06/2019

Decided at meeting: 05/06/2019 - Cabinet

Effective from: 15/06/2019

Accompanying Documents: