Decision Maker: Cabinet
Decision status: For Determination
Is Key decision?: No
Is subject to call in?: Yes
Cabinet noted the report and observed as follows:
· There would be value in benchmarking performance of the Contact Centre with that of similar functions at other Councils, and in securing better sucession planning
· There needed to be a tightening up of the process for paying invoices
· Names within the In-flight tracker should be updated, and possibly replaced with job titles or service responsibilities
Report author: Kevin Ledger
Publication date: 05/06/2019
Date of decision: 05/06/2019
Decided at meeting: 05/06/2019 - Cabinet
Effective from: 15/06/2019
Accompanying Documents: