Decision details

2023-24 Quarter Four Performance Report

Decision Maker: Scrutiny and Overview Committee

Decision status: Information Only

Is Key decision?: No

Is subject to call in?: No


The Scrutiny and Overview Committee reviewed the Council’s Quarter Four (Q4) position regarding its operational Key Performance Indicators (KPIs) and 2023 Council’s -24 Business Plan outputs.


FS125 (Staff sickness)

Some Committee sickness members were keen to establish whether the statistics were based on a 4-day-week or 5-day-week. The Head of Transformation, HR and Corporate Services said that Full Time Equivalent figures had been used to ensure that an accurate trend could be shown. He undertook to provide the Committee with case studies and further information to explain how this KPI was calculated.


AH204 (Responsive repairs) and SH332 (emergency repairs)

The Committee noted the challenges faced in balancing tenants’ expectations as between various types of repair and welcomed the 100% achievement against the target for carrying out emergency repairs.


AH211 (Average number of days to relet properties)

The Committee welcomed performance against this KPI notwithstanding the extremely challenging target. The Head of Housing explained that some properties needed substantial work carried out prior to reletting simply because it had not been possible to carry out routine maintenance during the previous tenancy.


PN519, PN510 and PN511 (Validation and determination of planning applications)

The Committee welcomed the encouraging trends shown. The Leader of the Council attributed this improvement in part to the 4-day-week which had, among other things, led to a reduction in the number of hard-to-fill vacancies. The Chief Executive referred to the positive impact made by the adoption of quality management standards. There being no officers present to comment about the number of applications determined within an extension of timescales, the Chief Executive undertook to ensure that appropriate information was provided to Committee members in due course.


ES408. ES412, ES414, ES418 (Waste)

The Committee noted that the amount of residual waste collected was reducing and that the amount recycled was likely to increase once the Council started collecting food waste separately. Public information and education campaigns would continue to play an important role.


Business Plan Objective 5c(iii) (Healthy and connected communities – improving transport links)

In response to concern about this objective, the Leader of the Council said that it was essential that South Cambridgeshire District Council should continue to work with its partners in order to influence the decision-makers.


Business Plan Objective 8a (Carbon reduction and nature recovery – carbon literacy)

In response to concern about the cost-effectiveness of this objective, the Leader of the Council assured the Committee that value for money was being achieved by applying a once-only cost to task a trainer to train a member of the Council’s staff to deliver training to others.



Publication date: 30/05/2024

Date of decision: 16/05/2024

Decided at meeting: 16/05/2024 - Scrutiny and Overview Committee

Accompanying Documents: