Decision details

Cabinet AGREED to:

A)                 Note the levels of underspend and to request managers to put in place improved arrangements in 2008/09 for the effective management of financial resources to maintain and improve performance.

B)                 Note overall creditable performance statistics.

C)                Request the performance of the Contact Centre to be actively monitored to achieve further improvements, to meet agreed SLA standards.

D)                Note the performance targets not achieved in 2007/08 and request Corporate Managers to take appropriate action to ensure 2008/09 targets are met.

E)                 Note the performance management challenges for 2008/09 and support the Portfolio Holder and Managers in addressing them.