Issue - meetings

Cabinet

a)    Endorsed the approach to reporting to be adopted for the 2019-20 financial year, as set out at paragraph 7 and Appendix A to the report from the Director of Corporate Services; and

b)    Noted the list of emerging Business Plan Indicators as set out and mapped against Business Plan focusses at Appendix B and currently being considered and shaped for reporting at the end of Quarter 2.

c)    Reviewed the Operational Key Performance Indicator results as set out in Appendices C and Ci to the report.

This decision was first published on 9 September and so the deadline for call-in is 5pm on Monday 16 September.

Cabinet

a)    Endorsed the approach to reporting to be adopted for the 2019-20 financial year, as set out at paragraph 7 and Appendix A to the report from the Director of Corporate Services; and

b)    Noted the list of emerging Business Plan Indicators as set out and mapped against Business Plan focusses at Appendix B and currently being considered and shaped for reporting at the end of Quarter 2.

c)    Reviewed the Operational Key Performance Indicator results as set out in Appendices C and Ci to the report.

Cabinet considered a report providing details of proposed performance reporting arrangements for the 2019-20 financial year and presenting the Council’s Quarter 1 position regarding its Operational Key Performance Indicators.

There were no comments from the Scrutiny and Overview Committee other than those in the report referred to in Minute 6.

Discussion included the following:

·         Councillor John Williams (Lead Cabinet Member for Finance) updated those present about the status of the Contact Centre. Regarding CC307 (Average call answer time), Councillor John Williams pointed out that the report should have said that a full report providing further details in relation to customer contact service performance had been presented to the Scrutiny and Overview Committee on 16 July 2019 (not 2020).

·         Regarding AH212 (£s spent on bed and breakfast), those present noted that, in future, figures would be shown on a monthly basis rather than cumulatively to give more meaningful information.

·         Councillor Dr. Tumi Hawkins undertook to investigate how best to report the cost of Appeals against planning and enforcement decisions in the context of the designation threshold.

Cabinet

a)    Endorsed the approach to reporting to be adopted for the 2019-20 financial year, as set out at paragraph 7 and Appendix A to the report from the Director of Corporate Services; and

b)    Noted the list of emerging Business Plan Indicators as set out and mapped against Business Plan focusses at Appendix B and currently being considered and shaped for reporting at the end of Quarter 2.

c)    Reviewed the Operational Key Performance Indicator results as set out in Appendices C and Ci to the report.