Issue - meetings

Cabinet:

Reviewed and noted the KPI results and comments at Appendix A and progress against Business Plan actions at Appendix B.

The Cabinet received the Quarter Three Performance report. The Deputy Leader, Councillor Neil Gough, introduced the report, noting the updates to the Key Performance Indicators for the third quarter of the year, covering the second national lockdown, and the performance against the Business Plan objectives for 2021.

The Chair of the Council noted the figures for the Council’s contact centre, including the irregularities with short call lengths. The Head of Transformation responded that along with the introduction of a new call system, data from the Contact Centre would need to be analysed to ensure adequate resources would be available. The Deputy Leader mentioned an increase in calls at the end of 2020 was due to an increase in business related calls due to the Business Support Grants.

Councillor Heather Williams noticed an increase in time re-letting housing stock and the subsequent increase in expenditure in bed and breakfast accommodation, and wondered if this would be decreased. Councillor Hazel Smith, Lead Cabinet Member for Housing responded that Covid-19 pandemic has considerably slowed down the response time for contractors to re-let the properties. The Head of Housing also noted the pandemic had also reduced the number of tenants who were willing to move into new accommodation, along with a shortage of properties for single residents.

After a further discussion, Cabinet:

Reviewed and noted the KPI results and comments at Appendix A and progress against Business Plan actions at Appendix B.