Issue - meetings

Q4 Performance

Meeting: 13/06/2022 - Cabinet (Item 7)

7 Q4 Performance pdf icon PDF 246 KB

Additional documents:

Decision:

Cabinet:

 

Noted the Key Performance Indicator (KPI) results and comments at Appendix A and progress against Business Plan actions at Appendix B

Minutes:

Cabinet received the Quarter Four Performance Report. Councillor Judith Rippeth, the Deputy Leader, introduced the report and described the ongoing progress for the Council, including the improvement of the updated telephony system for the contact centre.

 

Councillor John Batchelor, Lead Cabinet Member for Housing, referred to the improvement in Housing repairs in March 2022, along with the continual review of the targets.

 

Councillor Brian Milnes, Lead Cabinet Member for the Environment, commented on the continued work of the Waste Service.

 

Councillor Peter McDonald, Lead Cabinet Member for Economic Development, noted the distribution to Government Grants and the continued circulation of the business newsletter.

 

Councillor Dr. Tumi Hawkins, Lead Cabinet Member for Planning, thanked the officers within the Greater Cambridge Planning Service, and commented on the reduction in time for Officers to respond to planning complaints.

 

Councillor Sue Ellington was pleased with the improved performance across the Council but asked when the key performance indicators would be reviewed. The Head of Transformation, HR and Corporate Services responded that such review would continue to be annually, and this was currently ongoing ahead of the publication of the Q1 Performance in September.


Councillor Anna Bradnam asked if there was any ongoing work to improve staff retention. The Head of Transformation, HR and Corporate Services responded that the HR team was working on improving staff retention, and noted the introduction of Exit Interviews, and the circulation of staff surveys.

 

Councillor Heather Williams queried the previous comment on staff engagement and the percentage of staff that complete surveys. The Head of Transformation, HR and Corporate Services confirmed that completion of staff surveys remained high and would provide the figure to Councillor Heather Williams after the meeting.

 

Councillor Bridget Smith, Leader of the Council, closed the discussion, thanked Officers across the Council for their continued work, and Cabinet:

 

Noted the Key Performance Indicator (KPI) results and comments at Appendix A and progress against Business Plan actions at Appendix B