Issue details

Customer Service Strategy 2007-2011 (including Review of Customer Complaints, Comments & Compliments Procedure)

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Decision type: Non-key

Decision status: Recommendations Approved

Wards affected: (All Wards);

Department: Chief Executive's Services

Consultees

Scrutiny & Overview Committee on 15 March 2007

Decisions

23/01/2006 - Handling of Customer Complaints About Council's Services
16/03/2007 - Council's Complaints and Compliments Process
14/04/2007 - Customer Service Strategy including Review of Complaints and Compliments Procedure
09/07/2007 - Customer Service Strategy 2007-2010
02/04/2008 - Customer Service Strategy Action Plan for 2008/09
07/05/2009 - Customer Service Review
09/02/2010 - Review of Customer Compliments, Comments & Complaints Procedure
21/07/2010 - Recommendation from the Scrutiny & Overview Committee 24 June 2010
22/09/2011 - Review of Comments, Compliments and Complaints Policy
13/10/2011 - Review of Comments, Compliments and Complaints Policy

Agenda items

19/01/2006 - Scrutiny and Overview Committee Handling of Customer Complaints About Council's Services 19/01/2006
15/03/2007 - Scrutiny and Overview Committee Council's Complaints and Compliments Process 15/03/2007
10/05/2007 - Cabinet Customer Service Strategy including Review of Complaints and Compliments Procedure 10/05/2007
16/05/2007 - Weekly Bulletin Review of Complaints and Compliments Procedure 16/05/2007
09/07/2007 - Cabinet Customer Service Strategy 2007-2010 09/07/2007
11/07/2007 - Weekly Bulletin Customer Service Strategy 2007-2010 11/07/2007
01/04/2008 - Staffing and Communications Portfolio Holder's Meeting Customer Service Strategy Action Plan for 2008/09 01/04/2008
09/04/2008 - Weekly Bulletin Customer Service Strategy 2007-2010 (including Review of Complaints and Compliments Procedure) 09/04/2008
19/06/2008 - Scrutiny and Overview Committee Annual Complaints Report 19/06/2008
02/04/2009 - Scrutiny and Overview Committee Complaints Handling Process 02/04/2009
07/05/2009 - Housing Portfolio Holder's Meeting Customer Service Review 07/05/2009
13/05/2009 - Weekly Bulletin Customer Service Strategy 2007-2010: Review 13/05/2009
30/09/2009 - Weekly Bulletin Complaints, Comments & Compliments - Member Refresher 30/09/2009
08/02/2010 - Policy and Performance Portfolio Holder's Meeting Review of Customer Compliments, Comments & Complaints Procedure 08/02/2010
10/02/2010 - Weekly Bulletin Review of Customer Complaints, Comments & Compliments Procedure 10/02/2010
11/03/2010 - Policy and Performance Portfolio Holder's Meeting Customer Service Quarterly Update (April-December 2009) 11/03/2010
24/06/2010 - Scrutiny and Overview Committee Compliments and Complaints Performance for 2009/10 24/06/2010
20/07/2010 - Policy and Performance Portfolio Holder's Meeting Recommendation from the Scrutiny & Overview Committee 24 June 2010 20/07/2010
21/07/2010 - Weekly Bulletin Review of Customer Complaints, Comments & Compliments Procedure 21/07/2010
06/09/2011 - Scrutiny and Overview Committee Review of Comments, Compliments and Complaints Policy 06/09/2011
13/10/2011 - Policy and Performance Portfolio Holder's Meeting Review of Comments, Compliments and Complaints Policy 13/10/2011
19/10/2011 - Weekly Bulletin Review of Comments, Compliments and Complaints Policy 19/10/2011
02/11/2011 - Weekly Bulletin Review of Comments, Compliments and Complaints Policy 02/11/2011

Issue details

Customer Service Strategy 2007-2011 (including Review of Customer Complaints, Comments & Compliments Procedure)

Decisions

Agenda items

Documents