Issue details

Communications Charter for Tenants & Leaseholders

To approve the Communications Charter which sets out the standard for communicating with our tenants and leaseholders.  It includes timescales for responding to the different methods of communication and provides clear and consistent information.


Decision type: Key

Reason Key: Affects more than one ward;

Decision status: For Determination

Wards affected: (All Wards);

Notice of proposed decision first published: 12/06/2024

Decision due: 24 September 2024 by Cabinet

Lead member: Lead Cabinet member for Housing

Lead director: Head of Housing

Department: Housing

Contact: Julie Fletcher, Service Manager – Housing Strategy Email: Tel: 01954 713352.


  • Cabinet report publication expected on 16 September 2024