Decision details

Review of Customer Compliments, Comments & Complaints Procedure

Decision status: Recommendations approved

Is Key decision?: No

Is subject to call in?: Yes

Decision:

The Policy and Performance Portfolio Holder APPROVED the Handling of Complaints, Comments and Compliments Policy, as detailed at appendix 1 of the report, and AGREED that it be adopted as Council policy. 

Report author: Paul Knight

Publication date: 09/02/2010

Date of decision: 08/02/2010

Decided at meeting: 08/02/2010 - Policy and Performance Portfolio Holder's Meeting

Effective from: 17/02/2010

Accompanying Documents: