Decision Maker: Scrutiny and Overview Committee Chair, Policy and Performance Portfolio Holder
Decision status: Recommendations approved
Is Key decision?: No
Is subject to call in?: No
See also:
· Service First (project begun in 2005, leading to first Customer Service Strategy)
· Customer Service Strategy 2007-2010 (including Review of Complaints and Compliments Procedure)
The Policy & Performance Portfolio Holder noted the latest position with regard to the Customer Service Excellence project and outcomes from the pre-assessment and AGREED that the Council proceed to full assessment in June 2011, subject to a satisfactory assessment of the Council’s readiness to proceed by 30 April 2011.
Report author: Rachael Fox-Jackson
Publication date: 16/02/2011
Date of decision: 15/02/2011
Decided at meeting: 15/02/2011 - Policy and Performance Portfolio Holder's Meeting
Accompanying Documents: