Decision details

Customer Service Excellence (CSE) Update

Decision Maker: Scrutiny and Overview Committee Chair, Policy and Performance Portfolio Holder

Decision status: Recommendations approved

Is Key decision?: No

Is subject to call in?: No

Purpose:

See also:

·                      Service First (project begun in 2005, leading to first Customer Service Strategy)

·                      Customer Service Strategy 2007-2010 (including Review of Complaints and Compliments Procedure) 

Decision:

The Policy & Performance Portfolio Holder noted the latest position with regard to the Customer Service Excellence project and outcomes from the pre-assessment and AGREED that the Council proceed to full assessment in June 2011, subject to a satisfactory assessment of the Council’s readiness to proceed by 30 April 2011.

Report author: Rachael Fox-Jackson

Publication date: 16/02/2011

Date of decision: 15/02/2011

Decided at meeting: 15/02/2011 - Policy and Performance Portfolio Holder's Meeting

Accompanying Documents: