Decision details

The Portfolio Holder APPROVED the proposed reduction in contact centre opening hours from the current Monday to Friday 8am to 8pm and Saturday 9am to 1pm, to Monday to Friday 8am to 6pm and Saturday 9am to 1pm (no change to the Saturday service).

Other options considered:  To reject the proposal and the subsequent £15,000 reduction in funding requirements.

Reasons for decision:

(a)          Cambridgeshire County Council’s Cabinet had agreed further 2011/12 budget reductions for the contact centre service.

(b)          To ensure service delivery to the reduced budget.

(c)          The reduced opening hours would result in a reduction in resource requirements to deliver the service and a £15,000 cost reduction for this Council during the 2012/13 fiscal year.