Decision details

Customer Service Excellence Project Plan

Decision Maker: Scrutiny and Overview Committee Chair, Policy and Performance Portfolio Holder

Decision status: Recommendations approved

Is Key decision?: No

Is subject to call in?: Yes

Purpose:

See also:

·                      Service First (project begun in 2005, leading to first Customer Service Strategy)

·                      Customer Service Strategy 2007-2010 (including Review of Complaints and Compliments Procedure) 

Decision:

The Portfolio Holder SUPPORTED and ENDORSED the achievement of Council-wide Customer Service Excellence accreditation within the next financial year 2010/11 and NOTED the current position of the project. 

Publication date: 24/09/2009

Date of decision: 24/09/2009

Decided at meeting: 24/09/2009 - Sustainability, Procurement and Efficiency Portfolio Holder's Meeting

Effective from: 02/10/2009

Accompanying Documents: