Decision Maker: Scrutiny and Overview Committee Chair, Policy and Performance Portfolio Holder
Decision status: Recommendations approved
Is Key decision?: No
Is subject to call in?: Yes
See also:
· Service First (project begun in 2005, leading to first Customer Service Strategy)
· Customer Service Strategy 2007-2010 (including Review of Complaints and Compliments Procedure)
The Portfolio Holder SUPPORTED and ENDORSED the achievement of Council-wide Customer Service Excellence accreditation within the next financial year 2010/11 and NOTED the current position of the project.
Publication date: 24/09/2009
Date of decision: 24/09/2009
Decided at meeting: 24/09/2009 - Sustainability, Procurement and Efficiency Portfolio Holder's Meeting
Effective from: 02/10/2009
Accompanying Documents: