Decision details

To formally extend the contract in accordance with the decisions of EMT and the report submitted to Informal Cabinet.

In Summary;

The options considered were rejected and approval given to proceed to develop a hybrid model of service delivery around Price Per Property (PPP). The preparatory work has been completed and initial implementation is underway for all operational aspects of the model such as co-location, call handling in the Cottenham branch and all calls being emergency or appointable only. The Supplemental Agreement that includes a Licence to Occupy the Cottenham Branch, the Secondment Agreement and the PPP Framework are nearing completion. The licence and the Secondment Agreement will go live form 3 January 2017 and the PPP will go live following training of all staff on 3 April 2017.

Agreed extension of contract.

Contract extension with a new model that will drive forward improvements in quality.

The options considered were rejected and approval given to proceed to implement a hybrid model of service delivery around Price Per Property.