Cabinet, acknowledging that work on the majority of the key actions identified was already underway, AGREED that the following summary conclusions be adopted as an action plan to address the key actions required in response to the audit reports:
(a) that a revised workforce plan be produced;
(b) that a service recruitment strategy be prepared;
(c) that the transformation plan address the capacity of senior management;
(d) that an officer working group be put in place to identify alternative areas of funding;
(e) that a local agents’ panel / forum be established;
(f) that a wider satisfaction survey of service users be carried out;
(g) that householder advice be made more accessible through the web and through other means including leaflets and use of South Cambs Magazine;
(h) that Service First customer service standards be introduced;
(i) that an officer / member working party be established to recommend on revised Planning Committee arrangements including public / applicants addressing the Committee;
(j) that the Service Plan properly addresses maximising service delivery of corporate priorities and objectives;
(k) that results of Premier Division on comparative costs be reported to Cabinet;
(l) that benchmarking comparisons within the Premier Division be reported to Planning Committee;
(m) that delegation protocol be reviewed at the end of the year; and
(n) that the conclusion of both reports about the financial uncertainties threatening service delivery be made part of the Council’s case in respect of next year’s Council tax.
Noted for onward reporting to Cabinet.
Resolved as report.