Issue details
Customer Contact Strategic Review (Customer Access Strategy)
Decision type: Key
Reason Key: Significant to Locality, Council or Services;
Decision status: Recommendations Approved
Wards affected: (All Wards);
Decision due: 7 July 2011 by Cabinet
Decision due: 26 January 2012 by Policy and Performance Portfolio Holder
Lead member: Policy and Performance Portfolio Holder
Department: Chief Executive's Services
Contact: Paul Howes, Community and Customer Services Director Email: paul.howes@scambs.gov.uk Paul Knight, Business Improvement & Efficiency Manager Email: paul.knight@scambs.gov.uk.
Consultees
Scrutiny & Overview Committee, 30 June 2011
Decisions
- 04/07/2011 - Customer Contact Report of the Task and Finish Group
- 08/07/2011 - Customer Contact Review
- 26/01/2012 - Contact Centre Opening Hours Proposal
Agenda items
- 04/11/2010 - Scrutiny and Overview Committee Customer Contact Strategic Review 04/11/2010
- 30/06/2011 - Scrutiny and Overview Committee Customer Contact Report of the Task and Finish Group 30/06/2011
- 07/07/2011 - Cabinet Customer Contact Review 07/07/2011
- 13/07/2011 - Weekly Bulletin Customer Contact Review 13/07/2011
- 26/01/2012 - Policy and Performance Portfolio Holder's Meeting Contact Centre Opening Hours Proposal 26/01/2012
- 01/02/2012 - Weekly Bulletin Contact Centre Opening Hours Proposal 01/02/2012
Documents
- Customer Contact Strategic Review, 04/11/2010 Scrutiny and Overview Committee
PDF 33 KB - Customer Contact Strategic Review Appendix A, 04/11/2010 Scrutiny and Overview Committee PDF 54 KB
- Customer Contact Strategic Review Appendix B, 04/11/2010 Scrutiny and Overview Committee PDF 20 KB
- Customer Contact Services review, 30/06/2011 Scrutiny and Overview Committee PDF 294 KB
- Customer Contact Review - Covering Report, 07/07/2011 Cabinet PDF 32 KB
- Customer Contact Review - Appendix 1, 07/07/2011 Cabinet PDF 34 KB
- Customer Contact Review - Appendix 2 (The Review), 07/07/2011 Cabinet PDF 299 KB
- Customer Contact Review - Appendix 3, 07/07/2011 Cabinet PDF 88 KB
- Contact Centre Opening Hours Proposal, 26/01/2012 Policy and Performance Portfolio Holder's Meeting PDF 32 KB